Given that mold can start to grow in as little as 48 hours, it’s important to take prompt action after a water loss to help prevent mold from growing and spreading. By identifying and eliminating the water problem, and then implementing rapid drying processes, mold growth can be curtailed so that your policyholders do not experience more than just water damage in their homes.

If we observe mold during a water loss, we will respond appropriately to the issue and will immediately report our observations to your insurance company. When the mold contamination is isolated and/or less than 10 square feet, expensive testing and protocols are generally not required.

With agreement from your insurance adjusters, our ServiceMaster Restore® technicians will proceed with the claim and perform emergency water mitigation services, including remediation of the 10 square feet or less of mold. To deal with the mold issue, our team will use a three-step mold remediation process:

• Locate the source of contamination by using moisture meters, thermal imaging and other specialized equipment.

• Dry the affected area to ensure the water source is removed

• Isolate the contaminated area and remove the mold while protecting the surrounding areas from the possible spread of mold spores.

If we encounter an affected area of more than 10 square feet, we will contain the contaminated area, stop normal water mitigation procedures and immediately notify your company. In these cases, we strongly recommend the use of an environmental testing service to establish baseline levels of mold, identify the types of mold present and develop a written remediation plan. Our goal is to establish the proper procedures to handle the mold situation.

We work with nationally recognized testing facilities and can provide mold inspection, laboratory analysis and remediation plans at a reasonable price.