New Disaster Restoration Operating System Provides Real-Time Tracking and Enhanced Mobility

Today ServiceMaster Restore introduced a new, industry-leading platform for its national insurance claims administration and job management called Respond 365. When a disaster occurs in a home or business, response times, process and visibility are critical for us, our insurance industry partners, and home and business owners. The Respond 365 platform, developed with Next Gear Solutions, provides us with a streamlined system to monitor all jobs real-time, allowing us to focus on what matters most– restoring homes and lives back to normal.

Respond 365 will allow ServiceMaster Restore the ability to:

  • Accept and manage claims in real time, in a fully mobile environment
  • Integrate with estimating and accounting software
  • Access data anywhere, anytime in a cloud-based environment, providing greater transparency to insurance partners,
  • Provide better information to policy holders as a claim proceeds,
  • Manage capacity and improve response times in major weather and catastrophic events

“Technology is more than just an enabler; used properly it’s a way to exceed customer expectations,” said Tim Haynes, senior vice president and chief information officer, ServiceMaster.

“We feel that partnering with an industry leader who’s already developed, tested and proven its tool exceeds industry standards, is the best decision for our company, customers and partners, versus trying to build a customized solution from scratch.”

Next Gear’s software design is based on best-in-class restoration industry-specific processes. It preserves and improves system connectivity with insurance carriers’ systems, and creates a robust, mobile technology platform that meets and exceeds increasing industry and carrier data security standards.

“As a leader in the disaster restoration industry, we’re excited to work with ServiceMaster Restore’s large footprint and ability to serve customers around the nation 24/7/365,” said Garret Gray, chief executive officer, Next Gear Solutions.

“Through our streamlined system, ServiceMaster Restore can continue to provide exceptional service to home and business owners, while also providing real-time transparency and efficient claims management to key insurance partners – allowing everyone access to updated and real-time information.”