Today marks the beginning of hurricane season. The Weather Channel has predicted a total of nine named storms, five hurricanes and one major hurricane during the 2015 season.* But as Hurricanes Katrina and Sandy have shown us, one storm can do a lot of damage.
The Net Promoter Score is a method of calculating the satisfaction and loyalty level of your customers, with the ultimate goal of determining your business’ potential for growth and profitability.
In 2011, we began using Net Promoter Scores, or NPS, to track policyholder satisfaction. Our NPS system provides a comprehensive system for determining customer loyalty and improving […]
ServiceMaster Recovery Management was honored to be represented at the RIMS convention last week in New Orleans. Managing Director, Steve Morgan and National Account Manager, Vins Harrell were in attendance.
RIMS is a global not-for-profit organization representing more than 3,500 industrial, service, nonprofit, charitable and government entities throughout the world. Founded in 1950, RIMS brings […]
Having a fire or water disaster can turn everything upside down, leaving your policyholder unsure of how to get a handle on things. Bring in experts who know how to carefully handle, clean and store possessions.
At ServiceMaster Restore®, when it’s necessary to remove policyholders’ contents, we have a proven process for inventorying, packing and […]
In an article written by Barbara Marquand of Insure.com she speaks of how Reality TV and talk shows have put hoarding in the spotlight, showing in vivid and heartbreaking detail what happens in the worst cases. But, hoarding is something many of us witness firsthand. According to a survey by Insure.com, 46% of adults say […]
According to the National Weather Service, nearly $4 billion of property damage occurred in 2010 due to flooding. And up to 40% of small businesses affected by a natural or human-caused disaster never reopen.
To prepare your facility for spring showers, the Federal Emergency Management Agency recommends raising electrical system components, anchoring fuel tanks, installing […]
With spring upon us, homeowners will begin to tackle spring cleaning projects. It’s important to remember that while the inside of your home deserves attention, the outside of your home does as well. The outside of your home is the shell that protects the inside, so maintenance and regular cleanup can help reduce the damage […]
In an article from TIME Magazine author Maia Szalavitz addresses a unique problem with decision making in the brain of a Hoarder. Why do some people find it impossible to get rid of old newspapers and junk mail, and end up hoarding them instead? New research suggests that hoarders have […]
Source removal of smoke and soot is the primary method used for odor removal. Other methods such as thermal fogging, ozoning, deodorants, and hydroxyls (new nano-technology) may be used when necessary. If odor cannot be removed from structural components using normal cleaning techniques, dry ice blasting may be utilized.
Our prehistoric ancestors relied […]
New Disaster Restoration Operating System Provides Real-Time Tracking and Enhanced Mobility
Today ServiceMaster Restore introduced a new, industry-leading platform for its national insurance claims administration and job management called Respond 365. When a disaster occurs in a home or business, response times, process and visibility are critical for us, our insurance industry partners, […]